Refund Policy

HootDM is operated by DeviStack Technologies (“we”, “us”). This policy explains how cancellations and refunds work for HootDM subscriptions.

1. No refunds

Subscription payments, monthly or yearly, are non-refundable, except where a refund is required by law. We don’t give refunds or credits for partial billing periods, unused time, or unused limits.

2. Cancel anytime

You can cancel your subscription at any time from Settings → Billing in the app. Cancelling stops the next renewal, so you won’t be charged again. You keep full access to your plan until the end of the billing period you have already paid for.

3. Try before you pay

Every new account gets a free trial, with no credit card required, so you can try HootDM before paying for a plan.

4. Billing errors

If you were charged by mistake, for example charged twice for the same period, contact us and we’ll refund the incorrect charge.

5. Orders processed by Paddle

For customers outside India, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders and handles payment, invoicing, and any refund that is required by law. Customers in India pay through Razorpay.

6. Contact us

Questions about billing or this policy? Reach us at support@hootdm.com. See also our Terms of Service.